I just booked my property. What happens next?
Great! We are looking forward to hosting you at one of our beautiful properties. If you are on this page, you should have already received your confirmation email. As outlined in that email, we will automatically charge your card for any remaining payments (if applicable). When you are within 7-10 days of arrival, you will receive an arrival email with all the information you will need to find your property and get checked in.
Where do I go to check in to my property?
Upon arrival at the property, you will be able to use the secure key code from your arrival email to enter the property. Remember, unless you have paid for an early check in, your door code will not work until 4 pm.
What time can I check in?
While we allow our guests to check in any time after 4pm that they desire, we encourage all guests to arrive between 4pm and 7pm. Should you have any issues upon check in with your rental, arriving between 4pm and 7pm allows us to address most issues the same day of arrival. If you choose to arrive after 7pm, while we do have phone staff available 24/7, non-emergency issues will not be handled until the following morning.
I want to purchase travel insurance. Do you sell this? Do you recommend anyone who does? How much is it?
Although we do not sell trip and travel insurance, we STRONGLY recommend that all travelers purchase travel insurance. Below is the information related to the company we recommend:
If I need to cancel my reservation, what is your policy on this?
We strongly recommend purchasing trip insurance. The following cancellation policy applies for ALL cancellation reasons including those related to weather, work schedules, health issues, travel problems, and any other reason that would prevent you from making the trip. The cancellation policy, which is in The Unsalted Vacations rental Agreement you agreed to when you booked, is as follows:
Greater than 60 days:
Should you need to cancel your reservation with more than 60 days notice prior to the arrival date all funds will be refunded in the manner they were received. Please allow 5 to 7 business days for the funds to appear on your card on file.
Less than 60 days:
Should you need to cancel your reservation with less than 60 days notice prior to the date of your arrival, you will forfeit all funds paid to date. We highly recommend purchasing travel insurance that will cover your entire trip in the event of unplanned circumstances.
I am concerned that weather will negatively impact my trip – do you offer refunds, vouchers, or credits in the event of inclement weather or snow?
Unsalted Vacations does not offer weather refunds, vouchers, or credits of any type. However, we do recommend that travelers purchase travel insurance (see below), which does have weather protection.
What should I do if there is a maintenance or cleaning issue when I check in to my property?
When you arrive at the property, please make us aware of any maintenance or cleaning issues that you feel will negatively impact your stay within the first 24 hours.You can do so via email at email@example.com or via phone (616) 224-0005 . We will promptly work to address all of your concerns to your satisfaction. We want to know about these issues so we can help you have a great vacation!
However, please do not contact us at the end of your stay or after you check out wanting compensation. Our company policy is focused on ensuring each guest has a great stay and we do not typically compensate for maintenance or cleaning issue. Instead, our team has been trained to focus on prompt attention and correction of maintenance and cleaning issues.
Is my property equipped with a full-size refrigerator? Will it cool all of my food properly?
This is an excellent question! Each of our vacation rentals is equipped with a full-size fridge and it will cool all of your food properly. However, it is important to note that an empty fridge that is filled with food will react very differently than the refrigerator at home (your fridge at home doesn’t start out empty and then get filled with warm food, etc. all at once). Here are some tips to ensure you don’t encounter any issues:
- Please be aware that it may take up to 12-24 hours for a refrigerator to adequately cool down if a large volume of food and beverages are added all at once. Please allow time for the refrigerator to get cool prior to calling our office for an unnecessary service call.
- Turning the refrigerator up to high will not help. Instead, make sure the temperature setting is set about one number above half way for the refrigerator and freezer to work properly.
- Do not stuff it full of warm food and beverages for the first 12-18 hours, put in only those items that must (i.e. meat, dairy, frozen goods) be refrigerated immediately and allow them to cool. Gradually add soft drinks and other items that do not require immediate refrigeration (Ignoring this recommendation is the number one reason for service calls).
- Keep the door shut. If you constantly open and close the door, it will not allow food, drinks, etc. to cool properly. If your refrigerator is still warm after 24hrs, please call us.
Will my property be equipped with linens and towels upon arrival?
Yes, every property is equipped with linens and bath towels. Each unit will have the same number of bath towels as the maximum occupancy. For example, if your property sleeps six, your unit will be equipped with a minimum of six towels. Since we do not provide daily housekeeping, these towels are not changed out mid-stay. Most units are equipped with a full-size washer and dryer unless they are not listed on the property’s amenity list.
What will be stocked at the property upon my arrival?
When you arrive at your property, you should find everything you need to get your vacation started. Here are some of the items you will find:
- Starter Roll of Toilet Paper in Each Bathroom
- Starter Roll of Paper Towels in the Kitchen
- Trash Bags
- Dishwashing Soap, Dishwasher Detergent, and Laundry Detergent
- Fresh Linens on Each Bed & for alternate bedding (i.e. Sofas/Futons)
- Bath Towels. Please bring your own beach towels.
Please note that there is not daily housekeeping and items such as towels and linens are not changed mid-stay. In addition, paper towels, toilet paper, and other items are not replenished mid-stay.
How will the kitchen be stocked?
The kitchens will be stocked with the following:
- Pots & Pans
- Plates & Cutlery
- Refrigerator, Stove, Oven, & Microwave
- Blender, Toaster, & Standard-Type (drip) Coffeemaker or Keurig
Due to local health laws and liability, the kitchen will NOT be stocked with condiments, spices, saran wrap, aluminum foil, or other sundries.
How does the Hassle-Free Check-In door code work?
When you arrive at the property, accessing the property is easy. Simply enter the lock code from your arrival email into the key lock box, this will give you access to the key to the property. Please replace the key immediately after you find the extra tenant keys inside.
Why are there Sugar Ants on the floor of my property? Was it cleaned? Is it treated for pests?
Yes, your property was cleaned and inspected by a housekeeping supervisor. In addition, Unsalted Vacation rentals do take precautions with sprays and ant traps but unfortunately, this can’t get rid of all the ants. Please make sure you keep your food in airtight containers or in the cabinets.
While Unsalted Vacations has no control over sugar ants, we will do what we can to minimize their impact in your vacation home. Please keep in mind that a house can be spotlessly cleaned on the day of your arrival and the sugar ants will still find a way into the home.
Is there anything I should pack?
While the property is stocked with the starter amenities listed above, the property does not have daily housekeeping and the above items are not restocked or replenished during the stay. Most guests do pack the following:
- Extra Toilet Paper, Trash Bags, & Paper Towels
- Beach Towels for Hot Tubs or Pools or the beach
- Coffee Filters (standard type) or K-cups (for properties that list a Keurig
Will my property have daily housekeeping?
Unlike a hotel, vacation rentals do not have daily housekeeping. This is due to the size of the homes (much larger than a typical 250 square foot hotel room), how spread out properties are, and the time required to clean. While a hotel room takes 15 minutes to clean, a vacation rental can easily take a two-person crew two to three hours or longer. Since there is not daily housekeeping, amenities such as towels, soaps, paper towels, toilet paper, etc. are not restocked mid-stay.
What is the internet password for my unit?
The internet password is found in the pre-arrival email. If your pre-arrival email does not have network information, it means your unit is not equipped with the internet.
What if I have an issue while I am at the property?
If you have an issue, please call our 24/7 guest hotline at (616) 224-0005 press #3 at the prompt. After hours calls will be transferred to our emergency message system. If you are having an emergency issue after hours please leave us a detailed voice message or send an email to firstname.lastname@example.org with your name, unit name, call back number and the nature of your issue and our on-call service agent will get back to you shortly.
Can I bring my dog or pet into the property I’ve rented?
Pets of all sizes and types are strictly prohibited at all rental properties unless the property is expressly marketed and listed as a pet-friendly property. Any guests that bring pets into a non-pet friendly cabin will be subject to additional cleaning fees.
What is the difference between the Non-Refundable Damage Fee and a traditional damage deposit?
All guests will be charged a non-refundable damage fee waiver. If you have made a reservation online and paid for a non-refundable damage fee, no further action is necessary.
Non-Refundable Damage Fee:
Covers any expenses associated with accidental damage up to $1200 that is self-reported prior to checking out. This fee is non-refundable, but provides you peace-of-mind that accidental damages (up to $1200) will not be charged against your account.